How Rust Refined handles customer, order, delivery, and support information.
Information We Collect
We may collect your full name, phone number, email address, shipping address, governorate, order notes, selected products, size and color choices, payment method, and support messages when you place an order or contact us.
How We Use Information
Your information is used to process orders, arrange delivery within Greater Cairo, support exchange and return requests, answer questions, improve the shopping experience, and send order or service updates related to Rust Refined.
Payments
Available payment methods include Cash on Delivery and INSTAPAY. Payment details are handled only as needed to confirm and complete your order.
Sharing Information
Rust Refined does not sell customer information. We only share the details needed with service providers such as delivery or payment support partners when required to complete your order or support request.
Customer Support
For privacy questions or account/order requests, contact support@rustrefined.com or WhatsApp 002-0128-000-2316.
Return & Exchange Policy
Returns and exchanges are accepted within 14 working days of receiving your order.
Items must be unused, unwashed, and in their original packaging.
For refunds, delivery fees will be deducted unless the product is defective or the wrong model or size was sent.
For exchanges, the customer covers the exchange delivery fees, unless there is a defect or wrong item, in which case Jet Gear covers all shipping costs.
